Delivery

StateoftheART facilitates shipping of artwork on behalf of the buyer. We use trusted and reliable courier delivery services and use road transportation to ensure that your artwork arrives safely. Shipping costs are calculated from the artist's studio in South Africa to your chosen address. Average delivery time once payment has cleared our account within South Africa is 10 - 14 working days. For  international delivery 14 – 21 working days. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times may be subject to delays as a result of postal or courier delays, or force majeure, for which we will not be responsible.

As our artists are located country-wide it is not possible to package multiple artworks together and shipping will be billed separately for each item at checkout.

When ordering goods from StateoftheART-gallery.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Our international shipping charges are based on Aspiring Logistics economy shipping rates. StateoftheART  facilitates  shipping on behalf of the buyer, however the shipping agreement will be between Aspiring Logistics and the buyer. The shipping price displayed at checkout is door to door - please email us to request the cost to ship to terminal, or to request the cost to ship unstretched in a tube.

N.B. For international orders please checkout as above and we will contact you should the delivery cost exceed the charge shown at checkout . Should you decide not to proceed with the purchase you will be fully refunded.

Unwrapping your artwork:

Please follow these simple steps on receipt of your artwork:
  • Check the packaging for any scuffs, punctures or other damage. Make a note of any found and please photograph it. Do not sign for your package until you confirm it has reached you in perfect condition.
     
  • Carefully unwrap the artwork, on a clean, solid table, which is clear of all other materials and liquids, and check again. If you find any damage, which is not discovered at the point of signing confirmation of receipt, this damage must be reported to StateoftheART via email to customerservice@stateoftheart-gallery.com within 24hours of receipt. Please photograph it and make a written, dated description.